West Suffolk Council

West Suffolk Council is based at West Suffolk House in Bury St Edmunds. The address is: West Suffolk House, Western Way, Bury St Edmunds IP33 3YU

Opening Hours: 8.45am - 5pm Monday to Friday

West Suffolk Council
Phone: 01284 763233
E-mail: customer.services@westsuffolk.gov.uk

 Website : https://www.westsuffolk.gov.uk

Contact us

West Suffolk House is accessible by pre-booked appointments only which must be booked in advance with the relevant service:

• pre-booked appointments are only available for services which are unavailable online or by telephone
• only visit West Suffolk House if you have a pre-booked appointment

You do not need to pre-book an appointment to view West Suffolk local plan or neighbourhood plan documents. They are available at any time during our normal opening hours - 9am to 5pm Monday to Friday (closed weekends and bank holidays).

Save time - do it online!

Customer Services: 01284 763233

Lines open 9am to 5pm Monday to Friday (closed weekends and bank holidays)

Out of hours emergency service: 01284 763252

Offices

West Suffolk Council enquiries are dealt with by a pre-booked appointment only which must be booked in advance with the relevant service.

Bury St Edmunds

Address: West Suffolk House, Western Way, Bury St Edmunds, Suffolk IP33 3YU
Map: Google Maps - Bury St Edmunds office
Parking: limited visitor parking on site - West Suffolk House map and parking information

Haverhill

Address: Haverhill House, Lower Downs Slade, Haverhill, Suffolk CB9 9EE
Map: Google Maps - Haverhill office
Parking: no parking on site - Haverhill car parks (westsuffolk.gov.uk)

Mildenhall Hub

Address: Mildenhall Hub, Sheldrick Way, Mildenhall, Suffolk IP28 7JX
View: Mildenhall Hub - Google Maps
Parking: available on site.

Social media

We use social media to promote our services and communicate with our residents and customers. We welcome customers to engage with us through our accounts.

We monitor our X and Facebook accounts Monday to Friday 8.45am to 5pm (except bank holidays and public holidays) and reply to questions as soon as possible. We will respond to questions sent outside these hours during the next working day.

If you have a query that is urgent, serious or involves personal details please contact us by email or phone using the details above.

More information: